Customer Service Officer
Undisclosed
The incumbent is responsible for providing effective customer service and order coordination for an assigned portfolio of customers. The responsibilities include, but are not limited to, the following
The incumbent is responsible for providing effective customer service and order coordination for an assigned portfolio of customers. The responsibilities include, but are not limited to, the following:
a) Ensure the timely preparation and delivery of samples as requested by customers.
b) Liaise with Production, Planning, Purchasing, and other relevant departments to ensure customer orders are processed according to the required specifications and delivery schedules.
c) Prepare quotations for the Business Development / External Customer Service Team based on customer requirements.
d) Process sales orders and monitor order progress from order confirmation through to final delivery to customers.
e) Conduct fortnightly stock list audits and follow up on any discrepancies identified.
f) Liaise with customers on a daily basis regarding order status, delivery schedules, service matters, and other customer requirements.
g) Receive, coordinate, and respond to customer complaints professionally, and liaise with the relevant departments to ensure timely follow-up and resolution.
h) Maintain proper records of customer orders, quotations, samples, complaints, and other relevant customer-related documentation.
i) Provide timely updates to customers and relevant internal departments on order status, delays, changes, or other matters affecting customer requirements.
j) Perform any other duties and responsibilities as assigned by the superior or Management.
RESPONSIBILITIES
Liaise with customers on order forecast and delivery schedule
Coordinate with production and logistics department to ensure timely delivery
Plan and coordinate project activities to ensure project is on schedule
To ensure all delivery and order documentations are prepared accurately
REQUIREMENTS
Possess STPM/Certificate. Diploma / Degree holder in business related disciplinE
SPM with 2 years experience in related field
Fluent in written /spoken Bahasa Malaysia and English
Fluent in written/spoken in Mandarin will be priority
Skills: Communication, Teamwork, Project Planning, Computer Literacy, Customer Relationship Management
