Front Office

Duties and Responsibilities

1. To greet guests, handles reservation and registration, assigns rooms or apartments, posts charges to guests’ accounts, transfers charges between guests’ folios.
2. To handle guests’ check-outs that includes bills settlement in proper, completes and balance cashier’s shift reports such as cash in hand, petty cash, deposits from guests.
3. To keep superior informed of the arrival of guests especially any walk-in of VIP guests.
4. To report any undesirable or suspicious characters of guests to the superior and to liaise with Security Department.
5. To arrange for room transfers, if necessary. Handles guests’ complaints and to work closely with Housekeeping Department on special requests by guests, releasing of make-up rooms etc.
6. To publicize and thus, ‘sell’ all services available in the premises such as food and beverage services, banqueting facilities and refers guests to appropriate departments for confirmation.
7. To read, understand and initial on Front Office Logbook to keep updated on all current information. To carry out any instructions noted in logbook from superior.
8. To handle safe deposit boxes in accordance with Employer’s procedures.
9. To handle guests’ incoming and outgoing telephone calls in the absence of Telephone Operator. The Employee shall use proper telephone etiquette.
10. To handle guests’ wake-up calls in proper.
11. To understand and use proper mail, message and hand-over handling procedures.
12. To arrange any guests’ requests on transport or airport pick-up.
13. To maintain the cleanliness and neatness of front counter area. To utilize any free times for cleaning and tidying work area.