Endpoint Infrastructure Engineer

Introduction Ensure reliable, secure, and consistent end-user and collaboration platform operations for all employees globally. Provide L2/L3 operational support across endpoints, M365, collaboration tools, device lifecycle, compliance, patching, and remote support processes. Ensure consistent workplace experience across all regions. Roles and Responsibilities RUN (Digital Workplace Operations) • Deliver global M365 operations: Teams, SharePoint, OneDrive, Exchange Online, Intune issues
Manage endpoints: compliance, patching, packaging, imaging, OS lifecycle, baselines
Operate collaboration & productivity platforms (Teams, SharePoint, conferencing, Power Platform basic ops)
Execute device lifecycle operations: onboarding, offboarding, decommissioning, policy updates
Maintain workplace runbooks, baseline images, knowledge articles
Contribute to endpoint and collaboration security operations: Defender, BitLocker, hardening
Execute structured follow-the-sun handovers across regions ENABLE (Platform Integration & Tooling)
Align with Endpoint Solutions on global templates, OS governance, compliance policies
Align with Collaboration Platforms on M365 governance, roadmaps, and adoption support
Apply automation kits (Autopilot, Intune, scripts, packaging automation)
Feed improvements to ServiceNow workflows and Digital Workplace service catalog GOVERN (Standards Enforcement)
Apply global Digital Workplace & Endpoint governance rules (OS versions, policies, patching)
Apply M365 and collaboration platform governance (coherence, lifecycle, security)
Ensure adherence to ITSM process governance (incident/change/problem/knowledge) Cross-Team Collaboration
Work closely with Field Services & Support for onsite issues
Collaborate with Cyber Security for endpoint hardening & threat remediation
Support global rollouts, hardware refreshes, VDI improvements, and collaboration upgrades

Job Requirement
Qualifications
Degree in IT / Computer Science or equivalent
Preferred: Microsoft 365 Modern Desktop Administrator, ITIL, MS-900, MD-102
Strong experience with Intune, Autopilot, SCCM, endpoint compliance & lifecycle
Solid M365 administration (Teams, OneDrive, SharePoint, Exchange Online)
Scripting (PowerShell strongly preferred)
Understanding of collaboration ecosystems & workflows (Teams Rooms, video, SharePoint governance)
Understanding of OS governance, endpoint security, baseline management • Experience working in global or follow-the-sun environments preferred