Chief Technology Officer (CTO)

A. Position Overview
Tranzakt Global Sdn. Bhd. seeks to appoint a Chief Technology Officer (CTO) to lead the planning, development, integration, and management of enterprise technology systems supporting the company's business operations.
The CTO will be responsible for establishing a unified technology environment that connects sales, customer relationship management, procurement, inventory, manufacturing coordination, financial reporting, digital commerce, supply chain operations, and project management.
The position requires specialised experience in enterprise systems integration, cloud infrastructure, API development, AI-enabled business automation, data architecture, and international technology project delivery.
The CTO will work closely with senior management, business departments, external technology providers, and regional operational teams to develop secure, scalable, and commercially sustainable technology solutions.
B. Key Responsibilities
1. Enterprise Technology Strategy and Architecture
● Develop and implement a technology transformation roadmap aligned with business objectives.
● Design scalable enterprise architecture connecting front-end and back-end business systems.
● Assess and standardise existing software, applications, and infrastructure.
● Establish technology policies, governance standards, and enterprise architecture documentation.
● Manage the evaluation and selection of third-party technology providers.
2. ERP, CRM and Business Systems Integration
● Lead enterprise integration of CRM, inventory, accounting, procurement, logistics, and sales management systems.
● Design and oversee API-based integrations and middleware architecture.
● Implement automated business workflows between sales, purchasing, manufacturing coordination, delivery, and finance.
● Establish data integrity, synchronisation, validation, and error-handling procedures.
● Manage system migration, testing, implementation, and user acceptance.
3. Artificial Intelligence and Business Process Automation
● Evaluate and implement AI-driven operational tools and intelligent workflow automation.
● Develop automation solutions for sales processes, lead management, inventory monitoring, procurement and reporting.
● Integrate business intelligence dashboards for management decision-making.
● Introduce predictive analytics where commercially and technically justified.
● Establish safeguards, approval controls, and monitoring for AI-enabled business processes.
4. Cloud Infrastructure and Cybersecurity
● Oversee cloud architecture, infrastructure scalability, system availability, and disaster recovery arrangements.
● Establish role-based access controls, data security procedures, backup and recovery protocols.
● Lead cybersecurity risk assessments, vulnerability remediation, and security governance.
● Ensure appropriate compliance with applicable Malaysian data protection obligations.
● Supervise infrastructure monitoring and incident-response procedures.
5. Cross-Border Technology Integration
● Develop technology solutions capable of supporting regional business operations.
● Coordinate digital integration among sales offices, suppliers, manufacturing partners, logistics providers, and project delivery teams.
● Standardise product, customer, inventory, order, and transaction data across approved business systems.
● Implement technology workflows supporting international procurement and supply chain coordination.
● Ensure system architecture can support future expansion into additional markets.
6. Technology Project Management
● Define technical project scopes, implementation milestones, resource requirements, and project schedules.
● Review and manage technology-related Master Service Agreements, Statements of Work, vendor contracts, Purchase Orders, and service-level obligations.
● Coordinate external implementation partners, software developers, system integrators, and technology vendors.
● Monitor project budgets, deliverables, technical risks, quality assurance, and acceptance criteria.
● Provide regular progress reports to senior management.
7. Malaysian Talent Development and Knowledge Transfer
● Develop a structured technical training and knowledge-transfer programme for Malaysian employees.
● Mentor local IT, systems, and operations personnel.
● Transfer expertise in systems architecture, software integration, automation, cybersecurity, and project management.
● Prepare technical manuals, implementation documentation, and standard operating procedures.
● Develop succession arrangements to progressively transfer operational responsibilities to Malaysian personnel.
C. Minimum Qualifications
● Bachelor's degree in Computer Science, Information Technology, Software Engineering, Computer Engineering, Information Systems, or a closely related field.
● Master's degree in a relevant technology or management discipline is an advantage.
● 8–10 years of professional experience in enterprise technology, IT infrastructure, systems integration, software engineering, or digital transformation.
● At least 2–4 years of experience in a technology leadership, engineering management, IT management, or technical project leadership role.
● Demonstrated experience delivering enterprise-scale integration or digital transformation projects.
● Practical experience managing multidisciplinary technical teams, system integrators, or external vendors.
D. Specialised Technical Skills
Essential Skills
● Enterprise architecture and systems integration.
● ERP and CRM platform architecture and integration.
● REST APIs, webhooks, middleware, and event-driven integrations.
● Cloud infrastructure, such as AWS, Microsoft Azure, or Google Cloud.
● SQL databases, data architecture, and ETL/ELT processes.
● Business intelligence and analytics platforms.
● Python, JavaScript/TypeScript, or comparable enterprise integration technologies.
● Identity and access management, cybersecurity, and data governance.
● Agile project management, system deployment, and software development lifecycle.
● Technical documentation, vendor management, and technology budgeting.
Preferred Specialised Experience
● Zoho CRM, Zoho Books, Zoho Inventory, or comparable enterprise application ecosystems.
● Multi-entity and international ERP/CRM integration.
● AI-powered business process automation and workflow orchestration.
● Supply chain, procurement, manufacturing coordination, and logistics technology.
● Data integration involving customer-facing websites, e-commerce platforms, and back-office applications.
● Enterprise systems integration involving multiple international business units.
E. Expected Key Deliverables
During the proposed employment period, the CTO will be accountable for:
1. An approved enterprise digital transformation roadmap.
2. A documented enterprise technology architecture.
3. Implementation of priority CRM, ERP, inventory, finance, and operational integrations.
4. Deployment of agreed automation and business reporting solutions.
5. Cybersecurity, data protection, and technology governance documentation.
6. System integration testing, user acceptance, and handover records.
7. Structured technical training and knowledge transfer to Malaysian employees.
8. A documented localisation and technology succession plan.
F. Foreign Knowledge Worker Justification
The position requires a specialised combination of enterprise architecture, international systems integration, artificial intelligence, advanced business automation, cybersecurity governance, and technology leadership.
These competencies must be applied together to oversee complex technology transformation initiatives that span multiple business functions and potentially different geographical markets.
The proposed FKW appointment is intended to address the company's need for specialised senior-level technical expertise while supporting the development of its Malaysian workforce.
The company will document its assessment of available local expertise and, where applicable, recruitment efforts to substantiate the need for a foreign appointment.
The expatriate CTO will be required to transfer technical knowledge, establish documented operating frameworks, mentor local personnel, and progressively delegate appropriate responsibilities to Malaysian employees.
G. Compensation and Employment Conditions
● Proposed Monthly Basic Salary: RM14,000–RM16,000.
● Experience: 8–10 years, including 2–4 years in leadership.
● Proposed Employment Term: 24 months, subject to business requirements and regulatory approval.
● Work Location: Malaysia.
● Headcount: One (1).
● Reporting Authority: Managing Director.
The appointment and employment terms are subject to the approval of the relevant Malaysian authorities.