Customer Experience Executive

Job Description:
At Speedoc Malaysia, we provide convenient healthcare services that bring medical care directly to patients when and where they need it. We are looking for Customer Experience Executive with strong customer service and communication skills to join our team. As a Customer Experience Executive, you will be an important first point of contact for our patients, assisting them through phone calls and other communication channels. You will be responsible for understanding patients’ needs, providing accurate information, and coordinating with our healthcare team to ensure patients receive the appropriate services.
Responsibilities :
Customer Engagement: Manage inbound and outbound calls to assist customers with booking home healthcare services, such as doctor visits, nursing care, and remote health monitoring.
Problem-Solving: Understand customer needs, address inquiries, and provide tailored solutions to ensure a seamless experience.
Service Awareness: Educate customers about Speedoc’s offerings, including promotions and additional healthcare services, to enhance their experience.
Relationship Building: Foster trust and build strong relationships by going above and beyond to meet customer expectations.
Data Management: Accurately document customer interactions and service details in the call center database.
Continuous Learning: Stay updated on Speedoc’s healthcare services and operational procedures through regular training sessions.
Performance Goals: Meet individual and team performance targets, ensuring high-quality service delivery.

Education
1. Diploma or Bachelor’s Degree in a relevant field.
2. At least 2 years of experience in a call centre or customer service role.
3. Experience in customer service within the healthcare/medical industry will be an added advantage.
Benefits
1. Permanent full-time position.
2. Flexible schedule: 4 working days with 3 days off subject to roster.
3. Competitive salary: RM2,500.00 – RM3,000.00 (excluding overtime and other allowances).
4. Shift Allowance, Attendance Allowance, Google Review Incentive, Leaderboard Incentive, Overtime (OT) Payment, Meal Allowance.

Skills: Effective Communication, Multitasking, Patient Coordination, Inbound Calls, Outbound Calls, Sales, Customer Data Management, Patient Communication, Teamwork, Product Knowledge