Quality Analyst-Arabic

Responsibilities
As a Native Arabic-speaking Quality Analyst, you will be responsible for ensuring the quality, functionality, and usability of our products through comprehensive testing and analysis. Your main duties and responsibilities will include:
• Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment.
• Make recommendations and define strategies that solve critical business problems, through both established industry best practices and creative innovations.
• Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with specified project objectives.
• Package, deliver, and at times present key findings and briefings.
• Conduct evaluations to identify areas of improvement.
• Localization Testing: Conducting localization testing to ensure that products meet language, cultural, and regulatory requirements for the Arabic market.
• Monitor, analyze & audit trainees’ performance and call out any unusual trends.

Requirements
• Degree in discipline or equivalent diploma
• Native Arabic (written and verbal) with proficiency in English.
• Minimum 1 year of Quality Analyst experience.
• Fast learner who requires minimal supervision.
• Experience in preparing and presenting written project status reports and executive briefings.
• Phenomenal communication, presentation, and public speaking skills.
• Organizational and time management abilities.
• Critical thinking, analytical and decision-making abilities.
• People management. "