Customer Service (Japanese) - Normal Working Hour - KL
Undisclosed
Job Scope Handle customer support and service escalations from clients. Transfer calls to the Tier 2 team when required. Track and report system issues as needed. Stay updated on system information, c
Job Scope
Handle customer support and service escalations from clients.
Transfer calls to the Tier 2 team when required.
Track and report system issues as needed.
Stay updated on system information, changes, and updates.
Ensure compliance with service level agreements (SLAs) and account KPIs.
Assist with process documentation and support new processes when required.
Follow the assigned schedule to ensure full coverage of operating hours.
Handle voice support only
No live chat or email support.
Job Requirements
Open to all nationalities.
Willing to provide voice support covering the Japan market.
Strong Japanese communication skills.
Conversational English communication skills.
Good communication and customer service skills.