Mall Customer Service Reception
Undisclosed
POSITION: Customer Service Officer LOCATION: Toppen Mall, Tebrau Job Responsibilities • Manage and operate the Customer Service / Information Counter. • Attend to shoppers’ and tenants’ enquiries, req
POSITION: Customer Service Officer
LOCATION: Toppen Mall, Tebrau
Job Responsibilities
• Manage and operate the Customer Service / Information Counter.
• Attend to shoppers’ and tenants’ enquiries, requests, and feedback.
• Support daily mall operations and general upkeep.
• Assist in execution of mall promotions, marketing activities, and events.
• Handle sales and redemption of vouchers.
• Manage and facilitate loyalty program enquiries and redemptions.
• Maintain a high standard of customer service at all times.
• Perform administrative and reporting duties when required.
Job Requirements
• Minimum SPM qualification and above.
• Fluent in English; additional languages are an added advantage.
• Minimum 2 years of experience in shopping mall services, hotel concierge, or similar
customer service roles.
• Computer literate with strong customer service mindset.
• Good communication and interpersonal skills.
• Able to work on shift rotation (6 working days, 1 day off).
Shift Pattern
• 9.30 AM – 6.00 PM
• 11.00 AM – 7.30 PM
• 1.30 PM – 10.00 PM
Salary Range
RM2,000 – RM2,400 per month
