Junior Franchise Compliance & Audit Officer

We are seeking a detail-oriented, highly driven Junior Franchise Compliance & Audit Officer to conduct weekly mock Restaurant Evaluation Visits (REV) across regional franchise outlets. Functioning like an independent third-party auditor as NSF standards, your primary role will be to evaluate store operations, identify non-compliance risks, and guide franchisees to improve their official REV passing rates and audit scores.

No prior auditing experience is required. Comprehensive operational training, standardized checklist frameworks, and report writing guidance will be provided.

Key Responsibilities
- Weekly Operational Audits: Conduct systematic, unannounced weekly mock REV audits across assigned franchise restaurants using standardized evaluation templates.
- Standards Assessment: Audit stores against strict brand standards covering food safety, sanitation, cold chain integrity, operational procedures, customer service, and promotional compliance.
- Audit Reporting: Compile clear, objective, and accurate post-audit reports detailing non-conformances, root causes, and photographic evidence.
- Corrective Action Plans (CAP): Collaborate with restaurant managers and franchisees to outline actionable remediation steps to fix identified operational gaps before official evaluations.
- Pass-Rate Optimization: Monitor store score trends, track repeat infractions, and provide targeted operational coaching to elevate overall franchise audit readiness.

Requirements & Qualifications
- Education: Fresh graduates holding a Diploma or Bachelor’s Degree in Food Science, Quality Management, Hospitality/Restaurant Management, Business Administration, or a related field.
- Technical Skills: Proficiency in Microsoft Word and Microsoft Excel is a strict requirement for compiling audit logs, data tracking, and generating structured compliance reports.
- Skills: Strong observational skills, high attention to detail, and unbiased judgment.
- Communication: Clear written and verbal communication skills for generating professional audit reports and giving constructive feedback to franchise owners.
- Mobility: Willingness to travel locally across assigned store locations (possessing valid transport is preferred).
- Mindset: Firm yet collaborative approach to driving operational compliance.

What We Offer
- Full structured training on regional restaurant evaluation frameworks (REV) and audit methodologies.
- Continuous mentorship in commercial report writing and compliance coaching.
- Direct exposure to multi-unit franchise management and field operations.