Airport Hotel Front Office Receptionist

Daily Job Scope

- Makes daily reservation count for arrival and departures.
- Complete report on timely manner.
- Receive and reply call and email inquiry.
- Accommodating guest request and inquiry.
- Up selling room and promoting the hotel services to the guest.
- Handling check in and check out duties.
- Handling cashiering duties.
- Work closely with housekeeping department to ensure rooms are ready in time for next guest check in.
- Maintain a clean and neat front desk area, to create a good impression to the guest and better working environment for FO staff.
- Concierge services such as provide travel information that nearby to hotel attraction or events.
- Report any unusual occurrences to supervisor or manager which include hotel facilities defect, payment failure, and other unusual incident.
- Collect feedback questionnaire from guest after check out.
- Restock for hotel amenities, sundries and brochures. (Woven beg, towel, drinking water and dental kits).
- Undertake Ad-hoc task or duty assigned by outlet supervisor, manager and management staff.