Front Office Assistant

Join our front-line team. Working with us means greeting guests with warmth, keeping daily operations smooth, and representing a hotel that values personal service and community feel.
This role is the backbone of guest arrival and departure. You will help maintain smooth check-ins, support guest requests, and keep our front desk running so the rest of the team can deliver a relaxed stay for every visitor.
Your Growth & Impact
Build practical hospitality experience by handling guest check-ins, check-outs, and reservations across multiple systems.
Expand your network by working with housekeeping, maintenance, and F&B teams to solve guest needs quickly.
Gain confidence in cash handling and basic accounting through daily billing and reconciliation tasks.
Develop stronger communication skills by managing phone enquiries, email confirmations, and in-person guest interactions.
Position yourself for front desk supervisor roles by learning standard operating procedures and shift handover practices.

Responsibilities
Guest Services
Welcome guests warmly and conduct efficient check-in and check-out procedures while explaining hotel facilities.
Handle guest enquiries and requests in person, by phone, and by email, ensuring follow-through with the right department.
Manage guest complaints calmly and escalate unresolved issues to the supervisor with clear notes.
Administrative Operations
Operate reservation and property management systems to confirm bookings and update room status.
Process payments, issue invoices, and perform daily cash reconciliation with accuracy.
Maintain guest records, prepare simple reports, and support basic office filing and documentation.
Coordinate wake-up calls, transport arrangements, and local information for guests.
Front Desk Coordination
Prepare shift handover notes and brief incoming staff on pending tasks and VIP arrivals.
Work closely with housekeeping to ensure timely room readiness and notify maintenance for repairs.
Monitor lobby presentation and supplies to keep the reception area tidy and stocked.
Requirements
Qualifications & Experience
Secondary school certificate or equivalent; hospitality-related certificate is an advantage.
Fresh graduates or applicants with up to 1 year of customer service experience are welcome.
Previous exposure to hotels, guesthouses, or customer-facing roles is preferred but not required.
Hard Skills & Knowledge
Basic use of property management or reservation systems, or willingness to learn common platforms quickly.
Familiarity with cash handling, issuing receipts, and simple reconciliation procedures.
Competent with MS Office, email communication, and simple reporting tasks.
Ability to follow SOPs for check-in, check-out, and shift handovers.
Soft Skills & Qualities
Friendly and professional phone manner with clear spoken English and Bahasa Malaysia.
Organised, punctual, and comfortable managing multiple short tasks during busy periods.
Calm under pressure, patient with guests, and able to prioritise service needs effectively.
Willingness to work shifts including weekends and public holidays as required.

Skills: Guest Relations, Front Desk Operations, Reservation Systems, Customer Service, Cash Handling, Telephone Etiquette, MS Office, Housekeeping Coordination, Billing and Invoicing, Problem Solving