Site Reliability Engineer

 Oversee and ensure the continuous health, performance, and stability of SAP CX, Cloud, and .NET applications across the enterprise ecosystem.
 Establish and manage comprehensive monitoring frameworks and dashboards to proactively identify risks, performance bottlenecks, and system anomalies.
 Lead and coordinate first-line support and incident response efforts to ensure minimal downtime and seamless user experience.
 Drive root cause analysis and implement preventive measures to enhance application reliability and service continuity.
 Plan, manage, and govern deployment and release processes for SAP CX and .NET applications, ensuring controlled rollouts with zero disruption to production environments.
 Optimize and maintain operational tools, processes, and environments to support scalable and efficient application performance.
 Oversee cloud operations, ensuring optimal utilization, cost management, and performance of applications deployed on Azure and other cloud platforms.
 Collaborate with business and technology stakeholders to understand operational requirements, define SLAs, and deliver effective technical support and service improvements.
 Communicate effectively with cross-functional teams and senior leadership to provide updates, insights, and recommendations on system performance and improvement plans.
 Foster strong partnerships across teams to align operational objectives with business goals and project deliverables.
 Coach and mentor team members to build technical depth, accountability, and a culture of continuous improvement.
 Champion initiatives aimed at improving application reliability, scalability, and performance through automation and best practices.
 Stay ahead of industry trends, evaluating emerging tools and technologies to enhance operational excellence and ensure the team leverages modern methodologies.