Full-Time Retail Associate

Mano Plus is a curated retail platform showcasing regional artisanal and design-led brands. The Full-Time Retail Associate at the Penang store (George Town) will own daily store operations, ensuring smooth store functioning, strong customer experience, on-brand visual merchandising, inventory accuracy, and timely e-commerce order fulfilment.

Responsibilities include:
Retail & Store OperationsOwn daily store operations from opening to closing (based on assigned shift)
Execute opening and closing checklists; handle cashiering, daily POS reconciliation, and cash float management
Maintain floor reset standards every 2–3 hours and execute pre-close VM reset 30 minutes before closing
Receive, verify, and organise incoming stock deliveries; support inter-store stock transfers
Visual MerchandisingMaintain VM and display standards in line with Mano Plus guidelines; ensure shelves and display zones are clean, fully stocked, and on-brand; ensure accurate, visible pricing
Assist with VM resets and merchandising projects as directed
Inventory & Stock ManagementConduct routine stock checks and flag discrepancies; monitor tester stock; replenish fast-moving products; support stock takes
Order FulfilmentProcess and fulfil online orders (pick, pack, dispatch); coordinate with courier partners; ensure packaging materials are stocked
Customer ExperienceGreet and engage customers; guide customers through products and brand stories; offer intentional cross-sell recommendations; handle basic enquiries and escalate complaints to supervisor
General DutiesMaintain store cleanliness and organisation; log incidents (complaints, damaged goods, POS issues, discrepancies); support events, campaigns, or pop-ups; submit expense claims
Requirements and qualifications:
Minimum 1 year of retail or customer-facing experience preferred (fresh graduates with the right attitude are welcome)
Comfortable with POS systems and basic e-commerce platforms; Shopify experience a plus
Good communication skills in English; Mandarin or Malay is a plus
Able to work retail hours on a rotating 7-day roster including weekends
Responsible, proactive, detail-oriented, calm and confident customer service approach (not a hard-seller)

Skills: Retail Operations, Cashiering, POS Systems, Visual Merchandising, Inventory Management, Stock Control, Order Fulfilment, Customer Service, Cross-selling, Retail Sales