Retail Supervisor

If you enjoy helping customers, keeping shelves organised and seeing a small team succeed, working with us at Samudera Tackles Sdn. Bhd. could be the next step in your retail story. We are a hands-on retail team focused on offering quality tackle and friendly, local service to our community.
As a Retail Supervisor you will build reliable daily operations, shape the in-store experience and grow a small team into a dependable unit. You will take ownership of store presentation, train staff, and make sure customers leave satisfied.
Your Growth & Impact
Position yourself as a go-to leader by running shifts and improving store routines to save time and reduce mistakes.
Elevate your retail skills through hands-on coaching and by leading stocktakes and reconciliations.
Expand your customer network by resolving issues and building trust with regulars and new visitors.
Build a stronger CV with measurable results, including sales improvements and inventory accuracy gains.

Responsibilities
Store Operations
Run daily opening and closing procedures, including cash reconciliations and POS checks.
Manage inventory cycles, perform regular stock counts and update records accurately.
Maintain store cleanliness, safety and visual merchandising standards at all times.
Coordinate deliveries and ensure stock is shelved and tagged promptly.
Team Leadership & Training
Coach and schedule staff to cover peak hours and maintain service levels.
Conduct short on-shift training and feedback sessions to lift team performance.
Monitor attendance and discipline fairly while keeping team morale steady.
Set clear daily targets and support staff to meet them through guidance.
Sales & Customer Experience
Drive in-store sales by supporting staff with product knowledge and upselling techniques.
Handle customer enquiries and complaints calmly until they are resolved.
Track daily sales and report trends to store management for action.
Implement promotions and ensure pricing and displays reflect current campaigns.
Requirements
Qualifications & Experience
Minimum 1-2 years of retail experience with at least some supervisory or senior sales responsibilities.
Proven experience in inventory management and cash handling in a retail setting.
Minimum SPM or equivalent; any retail or customer service certificate is a plus.
Available to work weekends, public holidays and flexible shift hours as required.
Hard Skills & Knowledge
Familiarity with Point of Sale POS systems and daily cash reconciliation procedures.
Comfortable with basic Excel for simple sales and stock reports.
Knowledge of stock control procedures and effective stock rotation methods.
Understanding of visual merchandising principles and pricing execution.
Soft Skills & Qualities
Strong communication in English and Bahasa Malaysia for clear team and customer interactions.
Customer service focus with patience and a calm approach to problem solving.
Good organisational skills and attention to detail when managing stock and shifts.
Leadership presence that supports and motivates a small, close-knit team.

Skills: Communication, Customer Service, Inventory Management, Retail Sales, Retail Operations, Retail Management, Retail Experience, Point of Sale (POS) Systems