Front Office Assistant
Undisclosed
Location: Fenix Inn, Melaka Raya Requirement: aged 20–30 years old Job Responsibilities: Front Desk / Receptionist * Greet guests warmly during check-in and check-out * Handle room bookings and guest
Location: Fenix Inn, Melaka Raya
Requirement: aged 20–30 years old
Job Responsibilities:
Front Desk / Receptionist
* Greet guests warmly during check-in and check-out
* Handle room bookings and guest details in the hotel system
* Receive payments (cash / card / online transfer) & issue receipts
* Respond to guest inquiries via walk-in, phone, or WhatsApp
* Provide assistance and information to guests in a friendly and professional manner
* Handle guest requests or complaints promptly and politely
* Maintain cleanliness and organization of the front desk and lobby area
* Record daily transactions and prepare basic reports
* Assist with light operational tasks when needed
✅ Requirements:
* Aged between 20–30 years old
* Computer literate and able to communicate well in both English & Malay
* Willing to work on shift and during Public Holidays
* Able to rotate shifts, including evening to late-night shifts
* Willing to work overtime (OT) when required
* Must be able to work well in a team and follow instructions properly
* Candidates with relevant experience in hotel front desk, reception, or customer service will be given preference.
* No experience? Training will be provided
* Friendly, hardworking, fast learner & customer-oriented
