BELLMAN

Guest Services

• Supervise and actively participate in welcoming guests, handling luggage, and escorting guests to and from their rooms.
• Ensure all guest arrivals and departures are handled efficiently and courteously
• Oversee the delivery and collection of luggage, packages, and messages to guest rooms.
• Assist guests with transportation requests (taxi, shuttle, limousine, or car rental).
• Provide guests with information on hotel facilities, local attractions, and directions.
• Handle VIP and group arrivals with special attention and coordination.
• Maintain professional communication and ensure guest satisfaction through attentive and proactive service.
• Team Supervision & Leadership.

Operational Responsibilities

• Ensure the hotel entrance, lobby, and driveway areas are clean, safe, and presentable at all times.
• Coordinate with the Front Desk and Concierge for guest arrivals, departures, and room readiness.
• Supervise, train, and motivate the Bellmen, Doormen, and Valet Attendants.
• Conduct daily briefings to assign duties, discuss guest movements, and communicate important updates.
• Monitor staff grooming, discipline, punctuality, and service standards.
• Conduct on-the-job training for new team members to ensure consistency in service delivery.
• Foster teamwork and maintain a positive working environment.

Communication & Coordination

• Communicate effectively with Front Office, Concierge, Housekeeping, and Security to ensure guest satisfaction.
• Assist with guest requests and follow up promptly to ensure completion.
• Maintain awareness of VIP and special guest movements.
• Relay messages and updates clearly to relevant team members.
• Safety & Security.
• Ensure guest and property safety when handling luggage and vehicles.
• Be aware of hotel emergency procedures and assist during evacuations if necessary.
• Report suspicious activities, security risks, or maintenance issues immediately.

Operational & Administrative Duties.

• Ensure smooth operation of luggage services, storage, and delivery.
• Maintain accurate records of luggage storage, lost & found, and guest deliveries.
• Monitor lobby cleanliness, appearance, and readiness at all times.
• Coordinate with Front Office and Concierge regarding guest arrivals, departures, and special arrangements.
• Oversee equipment and bell carts to ensure they are clean, functional, and properly stored.
• Prepare daily shift reports and ensure proper handover between shifts.
• Assist in maintaining and controlling departmental supplies and equipment.
• Safety & Security
• Ensure guest safety and security when handling luggage and vehicles.
• Be aware of hotel emergency and evacuation procedures; assist guests during emergencies when required.
• Report any suspicious activity, accidents, or maintenance issues promptly.
• Ensure compliance with all safety, hygiene, and security regulations.

Other Responsibilities.

• Be aware of the hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the assigned by the Management