Technical Support Engineer

We are looking for a Technical Service Engineer – Document Scanner to provide installation, maintenance, troubleshooting, repair and technical support for professional document scanning.

Key Responsibilities:
• Perform troubleshooting, diagnosis, repair and preventive maintenance of document scanners.
• Identify hardware faults and replace defective scanner components when required.
• Troubleshoot scanning issues such as paper feeding problems, double feeding, image quality issues, lines on scanned images, sensor errors and connectivity problems.
• Install and configure scanner drivers, scanning software and related applications.
• Troubleshoot USB, network and PC connectivity issues related to document scanners.
• Perform roller replacement, sensor cleaning and other scanner maintenance work.
• Provide on-site and remote technical support to customers.
• Conduct scanner testing after repair to ensure the unit is operating properly.
• Provide basic operating guidance to customers when required.

Requirements:
• Fresh graduates are encouraged to apply.
• Basic knowledge of computer hardware, Windows, drivers and troubleshooting is an advantage.
• Interest in hands-on repair and maintenance.
• Good troubleshooting and problem-solving skills.
• Able to work independently and as part of a technical team.
• Willing to travel to customer sites when required.
• Training on document scanner servicing will be provided.