Inside Sales Specialist

G.S. Gill Sdn. Bhd., a long-established supplier of sporting goods in Malaysia, is hiring an Inside Sales Specialist to own gsgillsports.com end-to-end and grow two B2B verticals. This quota-carrying role is responsible for driving web-shop revenue and converting online demand into orders while working hybrid from Kuala Lumpur.

Key responsibilities:
Own the web shop as the single point of accountability for catalogue, pricing, promotions, content accuracy and day-to-day performance.
Monitor site health daily and coordinate fixes with the web/IT vendor; plan and run seasonal campaigns and promotions; track weekly KPIs and report to management with actions.
Process all incoming orders from web, email, phone and WhatsApp from acknowledgement to fulfilment, invoicing and delivery confirmation; respond to enquiries and convert through upselling and cross-selling; coordinate with warehouse and couriers; handle returns, exchanges and complaints; maintain records in Shopify and sales CRM.
Maintain current product data and pricing; list new products with Product Management and run monthly catalogue audits.
Own and grow two assigned B2B verticals via structured outbound outreach (phone, email, LinkedIn, WhatsApp), qualify needs, prepare quotations/tenders, manage pipeline and onboard won accounts onto the web shop.
Must have / Qualifications:
2–4 years of experience in inside sales, e-commerce operations, sales support or B2B account management, with at least one year handling a sales target.
Hands-on experience running an online store or marketplace seller centre (Shopify preferred; Shopee, Lazada or WooCommerce acceptable), including product listing, pricing and order fulfilment.
Experience with outbound prospecting by phone, email and LinkedIn; able to write clear quotations and close deals.
Organised and numerate; able to reconcile stock, maintain a clean CRM and produce weekly KPI reports in Excel or Google Sheets.
Diploma or degree in business, marketing, e-commerce or related field.
Malaysian citizen or permanent resident, based in or willing to relocate to the Klang Valley.
Nice to have:
Background in sporting goods, sports retail, school or club supply, or fitness equipment.
Experience selling to institutions or responding to tenders and quotation requests.
Familiarity with barcoding and inventory systems, and with Meta or Google ads for e-commerce.
Personal qualities:
Takes ownership of the web shop and fixes problems proactively.
Persistent and self-directed on outreach; comfortable with a quota.
Collaborative and clear communicator across teams.

Skills: Inside Sales, E-commerce Operations, B2B Account Management, Shopify, Order Fulfilment, Product Listing, Pricing, CRM, Outbound Prospecting, Quotation & Tender Preparation